Online Dispute Resolution (ODR)
Mechanism

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Online Dispute Resolution (ODR) Mechanism introduces market intermediaries and participants to the grievance redressal process through the ODR mechanism in Indian securities markets.

Learn how SEBI’s SMART ODR portal enables efficient online conciliation and arbitration to resolve disputes, enhancing the existing dispute resolution framework.

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This course includes:

1.5 Hours of learning content

7 days access

Completion Certificate

English

Who Should Take This Course?

This course is designed for:

Employees of:
1. Market intermediaries
2. Market Infrastructure Institutions
3. ODR Institutions

Investors/Market Participants.

Anyone interested in learning about ODR.

Offered by: NISM

Exam: No

Pass Percentage - NA

What’s In It For You?

Dispute Resolution: Old versus New System

Introduction to ODR Mechanism and various stakeholders

Orientation to ODR portal

Understanding Conciliation

Understanding Arbitration

ODR institutions, Conciliators and Arbitrators
a. Empanelment
b. Roles and Responsibilities
c. Code of Conduct

Do’s and Don’ts for Investors

Do’s and Don’ts for Market Participants

Looking for Help?

Helpdesk

02192-668492/8493

Timings: Monday to Friday 9:30 AM till 5:30 PM

(Helpdesk will remain closed on public holidays).

elearning@nism.ac.in